How Can We Help?
Frequently Asked Questions
How long does delivery take?
Current delivery times are listed on our Delivery & Returns page. Once your order ships, you will receive an email with tracking details.
Can I return my order?
Yes. Deadlines and the process are described on our Delivery & Returns page and in our refund policy.
Which payment methods do you accept?
All available payment methods are shown at checkout. Payment is fully encrypted.
Can I still change my order?
Please write to us as soon as possible via the contact form, including your order number. As long as your order has not shipped, we will gladly help.
Does the Cardholder make a good gift?
A wonderful one: it is used every day and fits into any pocket. Our Client Advisors are happy to help you choose.
How do I care for my leather piece?
You will find all advice on our care page.